欢迎使用 Polily。Polily 是一个帮成年人找到语言学习搭子、一起练口语与语言交换的社区。这里汇总了常见问题的解答。如果下面没有解决你的问题，请直接联系我们——我们真的会看邮箱。
Welcome to Polily, a community that helps adults find language-exchange partners. Below are answers to common questions. If yours isn't here, email us — we do read it.
打开 App，可使用邮箱 + 密码 + 6 位验证码创建账号，也可以选择 Sign in with Apple 或 Google 登录。密码为 8–128 个字符，包含字母和数字；注册需确认年满 18 周岁及同意条款。已有账号仍可使用邮箱或账号名登录。“我会说的语言”和“我想学的语言”各支持选择最多 3 种，之后可以修改。
Create an account with email, password and a six-digit verification code, or use Apple or Google. Passwords are 8–128 characters with letters and numbers. You must confirm that you are 18 or older and accept the terms. Existing users can still sign in with an email or handle. Select up to three spoken languages and three learning languages, and edit them later.
在登录页选择「通过邮箱找回密码」，输入注册邮箱、邮件中的 6 位验证码和新密码。验证码 10 分钟内有效，重置成功后旧密码与旧登录会话失效。没有绑定邮箱的旧账号可选择「使用恢复码」；Apple 或 Google 账号请使用对应登录按钮。恢复码丢失时，我们无法直接读取或绕过身份验证。
Choose email password recovery, enter your registered email, the six-digit code and a new password. Codes expire in ten minutes. Resetting revokes the previous password and sessions. Legacy accounts without an email can use a recovery code. Use the corresponding button for Apple or Google accounts. We cannot read a lost recovery code or bypass identity verification.
Polily 仅面向成年人。邮箱注册根据出生日期核验年龄；首次使用 Apple 或 Google，只需授权后在当前页面确认已满 18 周岁并同意条款，无需填写生日。已有关联账号授权后直接登录。未提供具体年龄时，个人资料不展示年龄。未成年人不能注册或使用本服务。
Polily is for adults only. Email registration checks your date of birth. First-time Apple or Google users authorize, confirm they are 18 or older and accept the terms on the same screen; no birthday is required. Returning linked users sign in directly. Profiles do not display an age unless one was provided. Minors cannot register or use the service.
在。账号数据保存在服务器上。在新设备上重新安装 App 并用账号名 + 密码登录即可。若登录状态异常，请检查密码是否正确，或通过邮箱验证码找回；没有绑定邮箱的旧账号可使用恢复码。
Yes. Account data lives on our servers. Install the app on the new device and sign in with your username and password. If sign-in fails, check the password or reset it by email; legacy accounts without an email may use a recovery code.
在「发现」页可以浏览其他用户，按母语、正在学习的语言、兴趣标签、城市与可聊天时段筛选。看到合适的人，发送一条好友请求并附上一句问候（greeting）即可。对方接受后，你们成为搭子，就能互相聊天。
Browse other people on the Discover tab and filter by native language, language being learned, interests, city and available hours. When someone looks right, send a partner request with a short greeting. Once they accept, you are partners and can chat.
聊天功能仅对已互相确认的搭子开放。可能的原因：对方还没接受你的请求；你还没接受对方的请求；你或对方把对方加入了黑名单；你们的搭子关系已被解除。请先在「消息」页确认好友请求状态。
Chat is open only between confirmed partners. If you have not both accepted a request, messages cannot be sent. Messages are also blocked if you have blocked each other, and the server filters spam-style text.
单条语音需在 1–60 秒之间、文件不超过 2 MB，格式为 m4a，仅搭子之间可以互发。
A voice note can be 1–60 seconds and up to 2 MB (m4a). Only confirmed partners can send them.
两种方式：拉黑——对方将无法向你发送请求或消息、也无法向你发送新的搭子请求，你们之间已有的搭子关系会被解除；或忽略/拒绝对方的请求。你随时可以在「设置 → 黑名单」里解除拉黑。在收到骚扰时，请同时使用举报功能，便于我们对账号采取措施。
Open their profile or the “…” menu in your chat and choose Block. A blocked person can no longer message you or see your profile, and any existing partner relationship is dissolved. You can unblock at any time in Settings → Blocked, but unblocking does not restore the partnership.
课程进度、练习结果与生词复习记录会同步到服务器，并在同一账号的不同设备之间保持一致。进度是逐个账号保存的，不是保存在设备上；因此用另一个账号登录时不会看到原来的进度。若多设备同时修改，客户端会提示「其他设备已更新，请先同步」，选择较新的版本即可。
Your course progress, wordbook and practice records are stored on your device and synced to your account, so signing in on another device brings them back. Signing out keeps the local records on that device; deleting the account removes them.
可购买的会员项目、价格与计费周期以 App 内会员页面实际显示的内容为准，不同地区与币种由 App Store 按你的账号设置展示。所有支付均由 Apple 处理，我们不接触你的银行卡或支付凭证。
Paid membership is bought through the App Store. The available items, current price and billing period are whatever the in-app purchase page shows for your region. We do not list prices here, to avoid disagreeing with local pricing. Subscriptions renew automatically unless you turn renewal off at least 24 hours before the period ends.
订阅会自动续订。取消方式：打开 iPhone「设置」→ 点你的 Apple 账号 →「订阅」→ 找到 Polily → 选择取消；也可以在 App Store 中管理订阅。取消后，当前已付费周期结束前你仍然享有会员权益，之后不再扣费。
Open iPhone Settings → [your Apple Account] → Subscriptions, or manage it in the App Store. After cancelling you keep the benefits until the paid period ends.
退款由 Apple 依据其政策处理，我们无法直接为你退款。请访问 Apple 的「报告问题」页面（reportaproblem.apple.com）并按指引提交。如果你认为扣费有误，也欢迎发邮件告诉我们，我们会协助排查。
Refunds are handled by Apple under its own policy. Submit a request at Apple's “Report a Problem” page. We cannot issue refunds directly but will help you work out what happened.
在会员页面点「恢复购买」，App 会向 App Store 查询你 Apple 账号下仍然有效的权益并自动恢复。请确保使用的 Apple ID 与购买时相同。
Use Restore Purchases on the membership page to recover any active entitlement bought with the same Apple Account.
请先拉黑对方以立即切断联系，然后使用举报功能，选择原因并补充说明。举报会进入审核流程，我们会在核实后对违规账号采取警告、限制功能或封禁等措施。你的身份不会向被举报者公开。
Use Report from their profile or the chat menu, and Block them. Reports go to a review queue with an evidence snapshot and we act on them. You can also email us — see the contact address above.
会。我们只收集运行服务所必需的数据，不使用任何第三方分析或广告 SDK，也不与广告网络共享你的个人信息。详情请阅读隐私政策。
Read the Privacy Policy for the full detail. In short: we collect only what the service needs, we run no third-party analytics or advertising SDK, we do not track you across apps or sites, and we never sell your data.
安全提醒：Polily 是语言学习社区，不是婚恋或交易平台。请勿向其他用户转账、代付、提供验证码、身份证件或银行卡信息，也不要轻易点击陌生人发来的站外链接。首次线下见面请选择公共场所并告知家人朋友。遇到疑似诈骗请立即举报。
两种方式任选：App 内——「我的」→「设置」→「账号与隐私」→「账号与安全」→「账号管理」→「删除账号」。用邮箱或账号名注册的账号需输入密码确认；用 Apple 或 Google 注册的账号以当前登录会话验证，两者都立即生效。网页申请——访问删除账号页，按指引发送申请（附上你的账号标识：注册邮箱、账号名，或 Apple 转发邮箱即可），我们在 7 个工作日内处理。删除后账号与个人数据不可恢复。
In the app: Me → Account & Security → Delete Account. Accounts created with email or a username confirm with the password; accounts created with Apple or Google are verified with the current sign-in session. Your profile, messages, voice notes, partner relationships and learning records are deleted. You can also request deletion at this page.
在「我的」→「设置」→「关于 Polily」中可以查看当前版本。反馈问题时请一并提供，能显著加快定位速度。
In the app: Me → Settings → About Polily. The version is also shown on this page's App Store listing.
Check that you have a working connection and try again. Learning content already downloaded keeps working offline. If it persists, email us with your device model and iOS version.
在 App 内「我的」→「设置」→「意见反馈」提交，或直接发邮件到 502966120@qq.com。请尽量描述：你做了什么、期望看到什么、实际看到什么。
Use Me → Settings → Send Feedback in the app, or email us. Screenshots and steps to reproduce help a lot.